FAQ

Frequently Asked Questions

What is Dry Cleaning?

Dry cleaning is very similar to regular home laundering, but a liquid solvent is used to clean your clothes instead of water and detergent. The solvent contains little or no water, hence the term “dry cleaning“. … Your clothes do get wet, but the liquid solvent used evaporates much more quickly than water.

Dry Cleaning uses solvents to remove soils and stains from fabrics. Among the advantages of dry cleaning is its ability to dissolve grease and oils in a way that water cannot. Natural fibres such as wools and silks dry clean beautifully, but can shrink, distort, and lose colour when washed in water.

It is able to tackle germs precisely because of the multilayered dry heat exposure of the clothing that would literally kill most organisms left in the fabric. Any high heat dry cleaning or drying for about 30 minutes is the surest and most effective way to kill various bacteria and viruses.

Type of Fabric?

Textiles in latin means “Woven”. Fabric is a pliable substance constructed by the entwining web of fibers which can be natural as well as an artificial set of filaments. However, globalization has made different types of fabrics readily available.

Classification of Fibers: Natural and Synthetic. Textiles from these fibers, Cotton, Denim, Silk, Rayon, Felt, Velvet, Wool, Polyester.

 

What are stains?

A simple stain will generally make all of the organisms in a sample appear to be the same color, even if the sample contains more than one type of organism. In contrast, differential staining distinguishes organisms based on their interactions with multiple stains.

Types of Common Stains.

Blood, Coffee, Grass, Grease, Ink, Sauces, Sweat, Wine.

 

Can all Stains be removed?

We have all types of Stain removal chemicals , vinegar, ammonia, hydrogen peroxide, dish detergent, mineral spirits, bleach,
Not All stains can be removed. Paint, Glue, Some type of INK  Marker, deodorant, blood… as it depends on how long has it been there,
what material its on,  quantity…

 

Cleaning Labels

Please do not cut them off. We know its annoying sometimes.
But this Cleaning Label attached to your clothing is for a good reason.
Its a way the Manufacturer communicates with dry-cleaners
The cleaning instructions are actually on it.

What material its made of, how to Dry Clean etc….

Washing Symbols

These symbols might appear on the cleaning-labels.
When purchasing your next garment, take a look at the cleaning-labels.

Our Disclaimer

For ALL dry-cleaning customers, please read…

All articles for dry cleaning or laundry is at Owner’s risks.

Remove…all items such as tissues, pins, brooches, cuff studs, pens, lipsticks, USB, headphones, business cards, condoms, tampons, spectacles, pocket square, handkerchief, money, ornaments, diamond rings, keys, animal hair, etc.

Fluff, Lint, Fabric Pillings and Animal hair CANNOT be removed thru Dry Cleaning.

Inspect…each garment for stains, rips, loose buttons, broken or missing buttons, colour fade, decolourisation, holes, shrinkage, thread pull, frail edges, weak elastic bands, loose stitching, missing beads, etc. We might be able to fix it for an additional cost.

Every Care is taken with work entrusted to us. BUT owing to the unknown nature of many fabrics, dyes and buttons, we CANNOT accept responsibility for any shrinkage, deterioration, decolourisation, loss or broken buttons, buckles, sequins, zips, colour runs, beads, or material rips, damaged as a result of the laundry process.

Not ALL Stains can be removed.

We stock a variety of stain-removal chemical agents which reacts to certain stains. Please let us know where, stain type and the length of time it has been there. So we can use the most appropriate chemical and techniques to treat them. We will do our best to remove it. However, some stains are just too stubborn…such as underarm deodorant, blood, red wine, dyes, food sauces, ink, collar stains, road grease, super glue, sweat, paint, permanent markers…

New Image Dry Cleaners reserves the right to return

Garments that pose a damage risk.

In case we have lost your garments, please allow us 4 weeks to search. If we cannot find it, we will compensate you no more than 10 times the dry-cleaning cost.

We will NOT replace or compensate anything for NEW.

Upon receipt of all your garments for dry cleaning, we trust you have read, understood and agreed to our proclaimer.